Better Business Bureau

System status

Customer Reviews - Display on Business Profiles
Update - Refactoring Underway for Reviews / Complaints - We have started the work to reconfigure the way we are updating customer reviews and complaints to solve the issues we have been facing. To expedite, we will update customer reviews and complaints once a day (2am ET daily) for the next several days. Please read more about this here: https://iabbb.sharepoint.com/sites/ITNews/SitePages/Customer-Reviews---Complaints-Work-Underway-%E2%80%93-Learn-More-and-Understand-Impact.aspx
Apr 25, 2024 - 10:03 EDT
Monitoring - IABBB IT is continuing to troubleshoot the display of customer reviews on business profiles. This is the team's highest priority. As we work through this process to reimport customer reviews, customer reviews may reappear and/or disappear for brief periods of time. 9:30 am EDT - 04/18/2024
Apr 18, 2024 - 09:30 EDT
Uptime over the past 90 days. View historical uptime.
AEM ? Operational
90 days ago
100.0 % uptime
Today
Bbb.org ? Operational
90 days ago
99.99 % uptime
Today
Blue Operational
90 days ago
100.0 % uptime
Today
CoreCMS Operational
90 days ago
100.0 % uptime
Today
Data Transfer ? Degraded Performance
90 days ago
100.0 % uptime
Today
Partner API ? Operational
90 days ago
100.0 % uptime
Today
Reporting & Analytics ? Operational
90 days ago
100.0 % uptime
Today
3rd Party Operational
AWS amplify-us-east-1 Operational
AWS apigateway-us-east-1 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS rds-us-east-1 Operational
Cloudflare CDN/Cache Operational
Cloudflare DNS Root Servers Operational
Cloudflare Firewall Operational
Google Ad Manager Operational
Google Apps Analytics Operational
Google Apps Maps Operational
Jira Service Management Service Portal Operational
LiveChat Operational
Twilio Verify Operational
Twilio SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Unresolved incident: Customer Reviews - Display on Business Profiles.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Scheduled Maintenance: Deployment of Work to Resolve Complaint & Review Display Issues
Resolved - Regression testing is complete. The issue with the display of customer reviews and complaints on business profiles is now resolved. As we continue to monitor the updated processes, BBBs may experience a slight delay in updates made to the addition of new customer reviews and the removal of expired customer reviews to business profiles. 10:15 am EDT - 04/15/2024
Apr 15, 10:15 EDT
Update - The resend of customer review data continues. Interactive Blue has completed 84 out of 92 BBBs. As Interactive Blue pushes out the remaining 8 BBBs, IABBB IT continues regression testing on the 84 completed BBBs to validate what is in blue displays on BBB.org. We anticipate the resend of customer review data will be completed by end of day, today. 9:35 am EDT - 04/12/2024
Apr 12, 09:37 EDT
Update - Yesterday, Interactive Blue and IABBB completed the code to fix issues with displaying complaints and customer reviews on BBB Business Profiles. Complaint data is 99% accurate between blue and IABBB, but customer review data is still incorrect for some profiles. Interactive Blue began resending batches of reviews overnight. Due to the large volume of data being resent, this process will be a lengthy one. Interactive Blue is 38% complete. During this time, updates made to BBB Business Profiles may be delayed. In addition, blue updates to RED have been suspended until the resend of customer review data is complete. Interactive Blue will run RED processes over this weekend to catch up. Until the resend of data is completed, pressing the Send Full Business Record Now button in blue will resend the needed customer review data to restore missing reviews on any business profiles that you may come across. For more information, please see IT News & Updates article here: https://iabbb.sharepoint.com/sites/ITNews/SitePages/NOTICE--Customer-Review(1).aspx - 10:05 am EDT - 04/11/2024
Apr 11, 10:10 EDT
Update - Interactive Blue and IABBB has completed the code to fixed issues with displaying complaints and customer reviews on BBB Business Profiles. Complaint data is 99% accurate between blue and IABBB, but customer review data is still incorrect for some profiles. Interactive Blue has begun resending batches of reviews, and we will provide the next update in the morning. 6:45 pm EDT - 04/10/2024
Apr 10, 18:46 EDT
Monitoring - The deployment of work has been completed, and both IABBB IT and Interactive Blue are performing regression testing at the current time. So, activity is still underway, and we will keep you updated with progress. 12:30 pm EDT - 04/10/2024
Apr 10, 12:32 EDT
Identified - On Wednesday, April 10th between the hour of 9:30 and 10:30 am EDT, IABBB IT and Interactive Blue will be deploying the solution to complaint and customer review display issues we have been experiencing on BBB Business Profiles. During this timeframe, updates made by BBBs to business profiles may be delayed until the deployment is complete. For more information about this, please see IT News & Updates article here: https://iabbb.sharepoint.com/sites/ITNews/SitePages/NOTICE--Deployment-of-Work-to-Resolve-Complaint-&-Review-Display-Issues.aspx?source=https%3A%2F%2Fiabbb.sharepoint.com%2Fsites%2FITNews
Apr 9, 21:46 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage