Better Business Bureau

System status

API Processing Delays

Incident Report for BBB

Resolved

This incident has been resolved.

Posted Jan 30, 2026 - 12:52 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 30, 2026 - 09:08 EST

Update

The API queue is still backlogged at the current time. IABBB IT is working to speed up the processing of the backlog of messages and hope to clear the queues by end of day. Until that time, updates made to BBB Business Profiles will take longer than expected to display live on BBB.org.

Posted Jan 29, 2026 - 13:48 EST

Monitoring

We are experiencing delays in the processing of API messages at this current time. IABBB IT is working to speed up the processing of the backlog of messages and hope to clear the queues by midday to early afternoon. Until that time, updates made to BBB Business Profiles will take longer than expected to display live on BBB.org.

Posted Jan 29, 2026 - 10:01 EST

This incident affected: Data Transfer.