Better Business Bureau

System status

API Processing Delays
Incident Report for BBB
Resolved
All API queues are clear, and updates to Business Profiles are being made at normal speed (within a few minutes).
Posted Feb 04, 2025 - 14:22 EST
Update
While the majority of the backlogged messages have processed, there still remains a bit of a backlog in the API CORE queue. The remaining backlog is processing but will require additional time to complete. We anticipate the API queues to be clear by midday. Until that time, updates made to BBB Business Profiles may take longer than expected to display live on BBB.org.
Posted Feb 04, 2025 - 08:26 EST
Update
The API queue is still backlogged at the current time. IABBB IT is working to speed up the processing of the backlog of messages and hope to clear the queues by early evening. Until that time, updates made to BBB Business Profiles will take longer than expected to display live on BBB.org.
Posted Feb 03, 2025 - 15:45 EST
Monitoring
We are experiencing delays in the processing of API messages at this current time. IABBB IT is working to speed up the processing of the backlog of messages and hope to clear the queues by mid afternoon. Until that time, updates made to BBB Business Profiles will take longer than expected to display live on BBB.org.
Posted Feb 03, 2025 - 11:40 EST
This incident affected: Data Transfer.